E&E Lighting Australia

Privacy Policy

Privacy Policy

Last updated: 12 August 2026

E&E Lighting Australia ("E&E Lighting", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and applies to our website and our dealings with customers, suppliers and other business contacts.

1. Who we are

E&E Lighting Australia (ABN 51 620 190 632) is a 100% Australian-owned manufacturer and supplier of exit and emergency lighting, located at 31 Nicholas Drive, Dandenong South VIC 3175.

2. What personal information we collect

The kinds of personal information we may collect include:

  • Identity and contact details, including your name, email address, phone number, and (when you place an order or deal with us by phone or through a wholesaler) your company name and business address
  • Enquiry and project information, meaning the details you provide when requesting quotes, technical support, lighting layouts or compliance documentation
  • Transaction records, covering information connected to orders, deliveries, warranty claims and after-sales support, including through our wholesale distribution partners
  • Technical and usage data, such as your IP address, browser type and the pages you visit on our website, collected through cookies and similar technologies

3. How we collect it

We collect personal information:

  • Directly from you, when you contact us by form, email or phone, request a quote, or deal with our team
  • From our distribution partners, such as electrical wholesalers, when they pass on your enquiry or order
  • Automatically, through our website, using cookies and analytics tools

4. Why we collect and use it

We collect, hold and use personal information to:

  • Respond to enquiries and provide quotes, lighting layouts and technical advice
  • Supply our products and services, including warranty and after-sales support
  • Provide compliance documentation such as datasheets and certificates
  • Improve our products, services and website
  • Send information about products and services that may interest you, where permitted. You can opt out at any time
  • Comply with our legal obligations

5. Who we disclose it to

We do not sell personal information. We may disclose personal information to:

  • Our distribution partners (electrical wholesalers) where needed to fulfil your enquiry or order
  • Service providers who support our business, such as IT, website hosting, email and delivery providers, under appropriate confidentiality arrangements
  • Professional advisers, and government bodies or regulators where required or authorised by law

6. Overseas disclosure

Some of our service providers store or process information on servers located outside Australia. These currently include Cloudflare (website hosting and security), Resend (delivery of enquiry-form emails) and Google Analytics (website usage statistics), which may process data in the United States and other countries. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

7. Security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.

8. Cookies and analytics

Our website uses Google Analytics to understand how visitors use the site and to improve it. Google Analytics sets cookies and collects usage data such as pages viewed and approximate location; we have IP anonymisation enabled, and we do not use it to identify you personally. You can control or disable cookies through your browser settings, or opt out of Google Analytics entirely by installing the Google Analytics Opt-out Browser Add-on. You can also review how Google uses data from sites that use its services. Parts of the site may not function fully without cookies.

9. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period. If we refuse a request, we will explain why.

10. Third-party websites

Our website may contain links to third-party websites, including our wholesale partners. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date of the latest update shown at the top.

13. Contact us

For any privacy questions or requests, contact: